Política de reembolso

CANCELLATIONS & RETURNS

If for any reason your purchase is unsatisfactory, please be sure to email us within 10 business days from the time you received your order at help@lithavenbooktique.com.

Book and Book Box Order Cancellations

Unfortunately, we cannot accept returns or cancellations. All items are final sale and are nonrefundable after the preorder period has closed, as orders are set in motion to printed and shipped. This policy also extends to any orders with printing and/or shipping delays, as these are unforseen circumstances and out of our hands. 

Damages

 If your BOOK arrives Damaged:

If you think that your books are damaged, please email us at help@lithavenbooktique.com and include pictures with a description of the damages.

If your MERCHANDISE item arrives damaged, we will replace it. Please also see our merchandise return process below for further information.

Our replacement policy lasts 10 days. If 10 days have gone by since you have received you order, without communication, unfortunately we can’t offer you a refund or exchange.

* * *

Shipping damage may not qualify for auto-replacement.
We do our best to pack the books snug and protected however we have no control over how the packages are handled once they leave our warehouse.

Please send us photos if you are unhappy with the condition, and we will do our best to accommodate.

For bumped corners or edges of spine:
Please attempt to flatten with your hands as this is considered normal wear and tear and it is possible for this to be fixed on your own most of the time. 

You can find our book damage criteria below:

All measures are in millimeters (mm).
Clearly visible - Hardcover dents 20 mm, Paperback dents 20mm
Crushed edge or corner - Hardcover dents 20 mm, Paperback dents 20mm
Bent pages - Hardcover: more than 1 page and more than 20 mm, Paperback: more than 3 pages and more than 15 mm 
Creased jacket 20 mm
Bent paperback cover - 20mm

The Following DO qualify for book damages:

  • Cut
  • Dirty or Sticky residue that can’t be removed
  • Stained or discolored
  • Parts/Pages missing
  • Plastic cases cracked
  • Punctured
  • Spine split in half
  • Torn – piece missing (not hangnails)
  • Water Damaged
  • Creased dust jackets meeting the above damage criteria that cannot be fixed by refolding, smoothing out, and applying weight to set the adjusted folds.
  • Very blurry stencil sprayed edges
  • Stencil/digital edges more than 3mm off-centre


The following DO NOT qualify as book damages:

  • Light Scratches
  • Shelf wear – minor dulling & fading
  • Wrinkles – minor on a paperback spine
  • Hardback Jacket – minimal creasing
  • White spots – small areas the color has rubbed off
  • Shiny spots – this primarily applies to minor or normal wear on soft touch/matte cases
  • Wavy pages
  • Dust jackets that are slightly loose
  • Stencil/digital sprayed edges that have a slight blur
  • Minor scuffing on the edge
  • Stencil/digital edges less than 3mm off-centre


Please keep in mind that the criteria listed is for guidance purposes and each claim will be reviewed manually on a case by case basis. Please note that blemishes to packaging or damaged packaging for the items will not be considered part of a damaged item if the item itself is okay.

To be eligible for a return, your item must be unused and in the same condition that you received it.
If your book has hand-painted edges and arrives damaged, we will discuss your options upon contact and approval. These may be handled differently due to availability and extent of damages.

All items with Featured authors are non-refundable. This includes book boxes and featured book + items.

For all returns, please contact us within 10 days from the time your received your order. Shipping fees are non-refundable.

INTERNATIONAL 

*Please note that import duties for International customers may possibly occur. These charges must be paid for by the customer and are not Lit Haven Booktique 's responsibility. Due to COVID-19 slowing delivery times, please allow at least 3-6 weeks for delivery for all merchandise. For all special edition books and book boxes please allow at least 3-6 weeks for delivery from the scheduled shipping date.*


Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items


MERCHANDISE RETURN PROCESS

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@lithavenbooktique.com.





EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@lithavenbooktique.com and we will advise you where to mail your item and the appropriate steps for your return.





GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.




SHIPPING

Shipping Fees

Shipping is based on weight, volume and destination. To calculate estimated shipping fees, add items to your shopping cart, and then go to the shopping cart page. Enter your state and ZIP code. You will receive a quote of your shipping fees based on the items in your shopping cart.


Shipping returns

To return your product, send us an email at help@lithavenbooktique.com after ensuring the above damage criteria is met, and we will advise you where to mail your item and the appropriate steps for your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Shipping Confirmation

You will receive a notice when your package is shipped. Please ensure that your email program is set to accept messages from help@lithavenbooktique.com