Contact us

Have any questions or comments for us?
Please fill out the form below with all of your details and we will get back to you within 48 hours.

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FAQs

General Questions

We are located in North Carolina, USA!

As mood readers, we find this often carries over into our apparel and merchandise choices as well.

You will see a broad range of design styles in our shop, from minimalistic type and line art, to retro designs, and onto designs with edgy vibes.We strive to provide styles for each of your moods–and for every type of reader, book blogger, and writer out there to love.

YES! Our first set of individual collectors edition romance books will be up for preorder in February, 2023.

We are so excited for all that we have in store for you. Don't forget to sign up for our newsletter to have a first look at all updates!

If you are a reader and have an 18+ new adult or adult fiction romance book or author you would love to see featured in an upcoming special edition book or box, please fill out the form here.

We love to hear what beautiful editions you want to see on your shelf!

If you have an 18+ new adult or adult fiction romance book you would like to be featured, please fill out the form here. We look forward to potentially working with you!

Absolutely! We are always looking to add to our list of artists and designers to reach out to for future project commissions ranging from book cover design, merchandise design, and art prints.

If you are interested in being considered for commissioned projects, please fill out the form here.

Our Items are made with a direct-to-garment (DTG) printing technology, it uses high-quality inks that won't fade for a long time if taken care of properly.

Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions here to learn how to take care of your printed garments properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Be sure to subscribe to our newsletter and join our group to receive all important Lit Haven updates! We also share lots of important updates on our Instagram- so be sure to follow @lithavenooktique to stay in the loop.

Tips: Be sure to add hi@lithavenbooktique.com to your contacts!

If you ever see an email from us get stuck in your promotions, click your email and drag it from your Promotions tab over to your Primary inbox tab.How to:

On desktop -

1. Click on the email and drag it to their Primary inbox tab.2. When a dialog box asks whether they want this action performed for every message from this sender, click “Yes.”

On mobile -1. Hold your finger on the email until a check mark appears.
2. Tap the three dots at the top right of the screen.
3. Select “Move to” and choose “Primary.”

You may primarily find our book recs on our TikTok, but we do occassionally share them on our Instagram as well so be sure to follow us on both social platforms.

We host monthly giveaways in our newsletter, in our group, and frequently on our instagram. We will also have influencer rep discounts soon, so stay tuned to our instagram and newsletter for the announcements!

We do have a rewards program, so be sure to select the rewards tab at the bottom of the page to figure out how you may earn points and turn them into discounts.

Shipping & Delivery Questions

Please email us ASAP if you have put the wrong address so we can see if we can change it before your order ships. If you let us know before your order has been shipped we will do ours best to change the address and no other actions will be needed.

If your order has been made and shipped already, your order will go out as it was entered.

We have a few options for you:

1. We can reship your order once we receive it back to our shop and then you will only have to pay for the shipping. We don't know how long it will take for the item(s) to make it back to us, but we will let you know once we have reshipped it to you.

2. We can reship your order to you ASAP at full cost of those items + shipping.

3. We can cancel your order and give you a full refund (excluding the shipping fees).

Unfortunately, as a small business, we can't afford to reship items without these fees, but we never want anyone to have to pay if they are unable - that is why we offer the option for a full refund. We absolutely understand how easy it is to make these kinds of mistakes so we will do our best to work with you to get you your order in a way that works for you. Thank you for your understanding and support!

Any packages that are returned to us for an insufficient address without contact will be issued as a store credit to the customer, minus any shipping costs. Reshipping costs will be the responsibility of the customer.

A standard timeframe without delays would look like 2-5 days to make your item, and standard shipping 3-5 business days.

However, our current processing and fulfillment times may be a separate timeframe from the shipping selection you make at checkout, due to potential delays related to supply line issues worldwide. At this time, if this issue occurs, we find items may take 1-2 weeks for completion before they ship.

We cannot give accurate shipping times due to USPS extended delays, but we do strive for the fastest shipping time frames we are able to give. If your items are delayed on our end prior to shipping, you will be contacted.

You will receive a notice once your package has been shipped. Please ensure that your email program is set to accept messages from hi@lithavenbooktique.com.

If you receive a damaged, defective or incorrect product, email us at help@lithavenbooktique.com immediately. Please provide your order number to us in the subject heading so that we may advise on the best course of action to correct the issue, along with any relevant photos. 

If the item is defective, damaged, or incorrect we want to make it right.

You must contact us within 10 days of recieving your product. We strive to put out the best products and we stand behind our items. If you are unhappy with your order for any reason, please reach out to us.

Exchanges
Please triple check your cart before checkout, we can not accept returns or exchanges at this time other than for damaged or incorrect items.

Refunds
Refunds are evaluated on a case by case basis. If approved, you’ll be automatically refunded on your original payment method or given a store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions that have not been answered here, please email us help@lithavenbooktique.com or fill out the contact form above.

We do not accept returns unless your item recieved is incorrect, or damaged.If you receive a damaged, defective, or incorrect product, email us at help@lithavenbooktique.com immediately. Please provide your order number to us in the subject heading so that we may advise on the best course of action to correct the issue, along with any relevant photos.

If the item is defective, damaged or incorrect we want to make it right.

You must contact us within 10 days of recieving your product.We strive to put out the best products and we stand behind our items. If you are unhappy with your order for any reason, please reach out to us.

Shipping is based on the weight, volume and destination. To calculate your estimated shipping fees, add the items to your shopping cart, and then go to the shopping cart page. Enter your state and ZIP code. You will receive a quote of your shipping fees based on the items in your shopping cart.


Please note: We have tried our best to make shipping fees as affordable for all, regardless of location within the world. Unfortunately, shipping fees have recently risen worldwide, and to help offset this we do try to take on a portion of your shipping fee and offer free shipping opportunities when possible.

Yes, we do ship internationally. Currently, we do ship everywhere except the UK & Mexico.

Due to the updated VAT requirements, we are currently unable to ship to the UK/ accept orders with a UK shipping address. We are working to get our VAT approved, and will be sure to update our UK customers once this happens. Thank you so much for your patience with this!

When checking out, your shipping is based on the weight, volume and destination. To calculate your estimated shipping fees, add the items to your shopping cart, and then go to the shopping cart page. Enter your address information. You will receive a quote of your shipping fees based on the items in your shopping cart.

Please note that import duties for International customers may possibly occur.Lit Haven is not responsible for additional customs fees upon receipt of your package. These charges are sometimes observed for shipments outside of the USA. Please check with your customs office to properly understand additional charges that may occur.

Once your box or order has shipped, this package is no longer in our hands. If the package is returned to us due to lack of payment of VAT/Customs, the customer is responsible for reshipment, and no refunds will be provided.

Due to COVID-19 and other factors currently slowing delivery times, please allow up to 3-6 weeks for delivery.

All sales are final. If you accidentally ordered the incorrect product/size- please reach out within 48 hours of your purchase to customer service, help@lithavenbooktique.com, as we may be able to correct your order.

We work quickly to fulfill orders, so it is possible your order may have already been created before it reaches the 48 hour mark. If your order has shipped, we are unable to make any changes. If you received the wrong size (from what was initially ordered), we will most definitely send you the correct size! Reach out to our customer service team, help@lithavenbooktique.com, so that we can make this right for you!

Occassionally, we may be able to step outside of our policy, and offer you an exchange. In this case, we do require payment to cover the re-shipping fee, as well as the original item being sent back to our office (cost not covered by Lit Haven Booktique) but we will cover the cost of products.

When we ship your package, you will receive a tracking number via email.Once your package is out of our dropped off at the Postal Service, it's the responsibility of the Postal Service, and out of our hands.

If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there.

If you do not receive your package, please reach out to your local USPS before sending an email to customer service.If they can confirm your package has beenlost, we do require that you file a claim in order for us to supply a replacement product. Once you have received confirmation of your lost package, and your claim is filed, please reach out to our customer service (help@lithavenbooktique.com), and we can get you set up with a store credit or a replacement product. For lost or stolen books or boxes, if we have enough stock left over to replace your box, we will gladly do so! We do require a payment to cover the re-shipping fee, but we will be covering the cost of products.

Please note, USPS requires a 30 day no-movement period before a claim can be filed. However, we do request communication within 10 days of your intended product reciept per your tracking in order to proceed.Lit Haven Booktique is not responsibleforstolenpackages and they will not be refunded or replaced. Please contact your local post office if this happens and coordinate with them on next steps. We recommend you file a help request form with the USPS. Once your package leaves us, it is out of our control and we can only go by the tracking details provided.

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