RETURNS

We do not allow any returns. If for any reason your purchase is unsatisfactory, please email us (help@lithavenbooktique.com).

If your item arrives broken, we will replace it. Our replacement policy lasts 10 days. If 10 days have gone by since you have received you order, without communication, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

All items with Featured authors are non-refundable. This includes book boxes and featured book + items.

For all other returns, please contact us within 10 days from the time your received your order. Shipping fees are non-refundable.





INTERNATIONAL 

*Please note that import duties for International customers may possibly occur. These charges must be paid for by the customer and are not Lit Haven Booktique 's responsibility. Due to COVID-19 slowing delivery times, please allow at least 3-6 weeks for delivery for all merchandise. For all special edition books and book boxes please allow at least 3-6 weeks for delivery from the scheduled shipping date.*



Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items





RETURN PROCESS

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@lithavenbooktique.com.






EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@lithavenbooktique.com and we will advise you where to mail your item and the appropriate steps for your return.






GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.






SHIPPING

Shipping Fees

Shipping is based on weight, volume and destination. To calculate estimated shipping fees, add items to your shopping cart, and then go to the shopping cart page. Enter your state and ZIP code. You will receive a quote of your shipping fees based on the items in your shopping cart.





Shipping returns

To return your product, send us an email at help@lithavenbooktique.com and we will advise you where to mail your item and the appropriate steps for your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.





Shipping Confirmation

You will receive a notice when your package is shipped. Please ensure that your email program is set to accept messages from help@lithavenbooktique.com

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