PREORDER SHIPPING UPDATES

PLEASE NOTE:
Each of these books are preorders. That means that orders for books are not placed with our printer until all preorders are complete.

Need to update your shipping address for your preorder? Click here to see how!

We work with our printers consistently to update processes to bring the best possible product to you.

Printing begins once a preorder completes. You will notice shipment dates include a timeline (4-6 months) to allow for any manufacturing adjustments and mitigate delays to the best of our ability. Our hope is to begin delivering shipments to you early. We are currently working ahead for 2025 to work towards this goal while we also do our best to get any past and current preorders in your hands.

Delivery dates are subject to change; however, we will do our best to keep them as consistent and timely as possible.

The Process:

- Once books arrive, they go through 1-2 rounds of quality control before they are shipped to you.

- All of our books are handled with gloves and packed with the upmost care.

- Any Hand Painted Edge copies ship to Simply Painted Pages, after the first round of quality control. After your edges are painted, they then come back to us for the second round of quality control and then ship right to you!

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All current Shipping Updates can be found here on the website!

Thank you to all who have supported us and been so patient with us as we near our two year small business anniversary.

Next to be fulfilled

Updated January 24th

We are excited to let you know Devious Lies and Midnight Blue are beginning quality control!

One shipment of Devious Lies and Midnight Blue has arrived to the warehouse. We are still awaiting one more truck. They were supposed all ship together; however, for some reason the shipment was separated.

We are beginning quality control on the first batch while we await the second truck.

The books are absolutely beautiful, keep an eye on our socials for some upcoming video footage!

We will be sending out an address update reminder soon to all customers before they begin fulfillment, so keep an eye on your email! You can also update your address now by following the directions  HERE to ensure your book arrives safely.

* We know due to this delay you may prefer to no longer wait further for your shipment: please email support at help@lithavenbooktique.com with your order number and "cancel order" in the subject bar. We are always happy to cancel & refund any orders that experience an extensive delay. *Once address reminders go out refunds will no longer be offered on this preorder.

Updated January 24th-

We received a new update from our contact yesterday, and books are still awaiting the binding stage.

Jackets are now on press. These will be delivered to us flat and we will hand jacket them upon arrival.

Due to the extra proofing measures taken to get color corrections where we wanted them it slid our binding slot back as their production schedule has to keep moving due to the high volume of their plant. Everything is going very smoothly in way of the printing itself. The process may bleed some into February but we are fully confident in the actual product and that we will be receiving stunning books to send you all after all the time you've waited!

We are speaking with production to see if we can get some on press footage or photos that doesn't conflict with their other client contracts.

Hand Painted Edges: We’re discussing the logistics with our contact to see if it's feasible for the printer to ship the books needing painted edges directly to Simply Painted pages to help save some transit time for those awaiting hand done edges.

We are still awaiting the accurate in hand date to be provided to us but we're hoping to have this by sometime next week.

All product specs from each customer's original order will be upheld. No changes to order specs have changed with the printer update.

*Please note that no other preorders are being run through the old manufacturer used prior to switching to this new printer, and all other delayed books from the timeframe have been fulfilled or in completion including all single orders of The Coven.

Previous note on Proofing:

We went through one extra round of proofing which has adjusted the timeline by a few days to make sure all the colors are correct at final. Proofing allows us a pre-look at the colors and what to expect on the final prints. We understand a few customers have voiced concerns about the quality with the shorter timeline and we want to ensure and make sure everyone's aware we are taking the necessary steps to ensure no quality is compromised with the changes.

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Previous Important Update:

Thank you for your continued patience as we’ve worked through this complicated and incredibly frustrating situation. We know it’s been over a month since our last update, and we want to share the full picture of what’s been happening and why, and allow as much transparency as we can now. 

After receiving tracking details in October from the manufacturer, we believed the books were finally on their way to us after their attempt to resolve the previous manufacturing issues on the first run. 

Unfortunately, it has since become clear that this information was not truthful, and the books were never shipped to us. This has been devastating for us to discover, as we have previously received completed editions from them that would indicate we could expect a finished product despite the delays. 

After issuing a very strict ultimatum and having to move forward with legal action it has been made clear they cannot fulfill their commitments.

We’ve held up on this update until we could confirm with legal counsel on the best action to take and in hopes that they would wish to rectify the situation and save the integrity of the professional relationship.

Here’s what actions have been taken to immediately resolve this once and for all:

  • New Printer: We’ve entrusted the production of these books to our current reliable U.S. printer, who have already produced the stunning dust jackets you’ve come to love, and several of our other titles that have already been delivered to customers. They have everything in hand and are aware of everything these books have been through.
  • Expedited Timeline: The new printer is fast-tracking the process and has put these on priority to minimize further delays while ensuring the books meet our high standards.
  • Production timeline including shipping to us: 15-20 days (For clarification purposes, this is business days. Everything else we have received from this printer has been solid on their delivery estimations). 
  • Cancellations: We know due to this delay you may not prefer to wait further for your shipment, please email support at help@lithavenbooktique.com with your order number and "CANCEL ORDER" in the subject bar. We are always happy to cancel & refund any orders that experience an extensive delay.
  • Legal Action: We are taking legal steps to address the issues with the original manufacturer to hold them accountable for their role in this prolonged delay.
  • Progress Sharing: We will be sharing concrete production progress until books arrive in our hands.

We know words can only go so far when you’ve waited so long and how much you’ve invested in these editions, and we take that responsibility seriously. We cannot apologize enough for how this situation has unfolded. This has been an incredibly difficult and humbling experience, and while we wish it could have been avoided and we regret not taking this route sooner, we are doing everything in our power to make this right. We are now including a second extra custom art print in every box, as a thank you for waiting. Additionally, our team is very excited for you to read the exclusive bonus chapter included in this edition!

We are committed to ensuring these books are delivered as quickly as possible with the new printer while maintaining our quality many of you have previously received with our other editions.

Thank you for standing by us—we couldn’t do this without you. We’ll provide updates as the expedited timeline progresses and keep you informed every step of the way.

We will send out an address update reminder email to all customers before they begin fulfillment, so keep an eye on your email! You can also update your address now by following the directions HERE to ensure your book arrives safely.

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Upcoming Fulfillments

Updated January 24th -

The Hollow & Legend Omnibus arrived to our warehouse, but upon inspection, we were immediately surprised to find significant damages sustained during transit. Unfortunately, the condition of the books do not meet our standards.

We’re grateful that both the forwarder and printer were quick to step in and assist with the situation. Production of replacements is already underway and will be completed as soon as possible following Chinese New Year.

We do want to assure production timelines on replacements will move much faster due to production processes and color management already being established from the first run. These are with the same printer, and further protection measures are being taken during transit.

Once they arrive, they will go through quality control and move into fulfillment promptly.

We know this is disappointing given the wait already undergone for this set, but we cannot in good conscience ship books with higher-level damages. With the nature of this occuring we are opening the option for refunds on this preorder if you prefer to no longer wait due to the delay.

Thank you for your patience as we work to ensure these special editions arrive to you in the best condition possible!

*For order cancellations: Please email support at help@lithavenbooktique.com with your order number and "cancel order" in the subject bar. We are always happy to cancel & refund any orders that experience an extensive delay.

We will send out an address update reminder email to all customers before they begin fulfillment, so keep an eye on your email! You can also update your address now by following the directions HERE to ensure your book arrives safely.

Updated January 24th

We are still working to finish out Honey Jackets as they found a discrepency on the inside dust jacket printing.

We are glad this was caught prior to finalizing the production run despite the time. We will keep everyone up to date as this finishes out and books are in transit.

We are extremely excited for you all to see this set together in all its glory.

Previous Update Note:

The printer made a final material adjustment on the outer case materials. These are a little more sensitive as we are aiming to match as close to original materials as possible while also adhering to the current companies print standards. These will be both visually and to touch as close to the originals as we can achieve.

We can't wait for you to receive these beauties!

*Please note again these are being done with a different printer than our original Helfyre edition. We have tried to match materials as close as possible and improve some materials wherever we can, but there will be some minor differences from the original print run.

We will send out an address update reminder email to all customers before they begin fulfillment, so keep an eye on your email! You can also update your address now by following the directions  HERE to ensure your book arrives safely.

* We know due to the shipping delay you may prefer to no longer wait further for your shipment: please email support at help@lithavenbooktique.com with your order number and "cancel order" in the subject bar. We are always happy to cancel & refund any orders that experience an extensive delay. *Once address reminders go out refunds will no longer be offered on this preorder.

Updated January 24th 2024 -

These are still in transit to us from from overseas. We are awaiting the expected arrival date as we experienced some unexpected changes due to customs.

With the slower manufacturing timing we made the executive decision to air-ship these for a faster delivery. During the shipment transit was stalled and the manufacturer and our customs representative have alerted us that the government is currently cracking down on materials featuring provocative content and cannot pass customs via the current shipping method.

We are in the process of getting the shipment back in transit via sea where these conditions will not be an issue.

These will be hand jacketed upon arrival during quality control.

Thank you for your patience on waiting for this beautiful edition!

We will send out an address update reminder email to all customers before they begin fulfillment, so keep an eye on your email! You can also update your address now by following the directions  HERE to ensure your book arrives safely.

Updated January 24th- Shipments are anticipated at the end of February, 2025

These are currently in production and will continue completion once manufacturing returns in early February, following their Chinese New Year holiday.

*Updates will be provided closer to the shipment timeframe.

Updated December 10th 2024 -

Shipments are on track for the anticipated time of March, 2025

*More Updates will be provided closer to the shipment timeframe.

Updated December 10th -

Shipments are on track for the anticipated time of April, 2025

*Updates will be provided closer to the shipment timeframe.

Books are anticipated to start shipping in May, 2025

*Updates will be provided closer to the shipment timeframe.

Books are anticipated to start shipping in July, 2025

*Updates will be provided closer to the shipment timeframe.

Completed Fulfillment

Shipping Complete

All orders are fulfilled!

Shipping Complete

All orders are fulfilled!

Shipping is complete on all orders.

Shipping is complete on all orders as of July 23rd.

*If you have any questions or concerns on your order please email help@lithavenbooktique.com

Shipping for all Overstock + Scratch & Dent books are Complete

All orders are fulfilled!

Updated December 10th-

Fulfillment Status:

No edge single books - Complete

Gilded edge single books - Complete

Bundles with BOTH books without edges - Complete

Bundles with BOTH books with Gilded edges - Complete

Hand Painted Detailed Edge Singles- Complete

Hand Painted Detailed Edge Bundle Orders - 98% Complete

Book Voucher Submissions - These will begin shipping as soon as customer orders are completed. Please make sure your address is correct for shipment. If it is not, email with "Urgent - Voucher Order Address" in the subject line.

*Orders that include a book with detailed edges paired a book that has gilded or no edges will be shipped with all detailed edge bundles.

All shipment address updates must be complete. You may see how to update your address for unfulfilled orders here.*Please follow these exact directions, as just updating your default address will not update your specific order address

Please note: Address changes for all Lit Haven books can be updated anytime on our website until tracking has been added to your order. Address changes cannot be made once labels have been purchased. Additionally, cancellations for these products are no longer being processed due to fulfillment having begun.

* Please bare with us as we complete getting these out in batches in as timely a manner as possible.

Shipping complete on all orders as of June 29th.

*If you have any questions or concerns on your order please email help@lithavenbooktique.com

Shipping is complete on all orders as of June 29th.

Updated January 9th-

Shipping on all original preorder orders are complete.

All orders are fulfilled!

There are still a small number of Meet Me Halfway Editions left on the site.

All Overstock + S&D orders are fulfilled!

There are still a small number of both editions left on the site. These are absolutely stunning in print!

All orders have been fulfilled.

Shipping Complete

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